How To Open A Dispensary In New York (2025 Guide)
How To Open A Dispensary In New York (2025 Guide) Key Takeaways Medical Marijuana in New York: Legal since 2014, New York’s medical marijuana program allows patients with qualifying conditions
Minnesota Cannabis License Approved? Get Expert Help to Launch Your Operation.
In the rapidly evolving cannabis industry, effective marketing is crucial for standing out and connecting with your audience. As the legal landscape continues to shift and consumer interest grows, understanding how to tackle marketing challenges and leverage opportunities is essential for any cannabis business looking to thrive. This guide delves into targeted strategies essential for success in cannabis marketing, from utilizing the power of digital platforms to dealing with legal restrictions and building lasting customer relationships. You’ll learn about the complexities of digital marketing within the cannabis sector, strategies for compliant advertising in the face of complex regulations, and methods for cultivating trust and loyalty among your customer base. Whether you’re new to cannabis marketing or looking to refine your existing efforts, this guide offers valuable insights and practical tips to help you effectively reach and engage your target audience.
Cannabis marketing represents a unique challenge within the broader landscape of marketing due to the industry’s regulatory complexities and evolving legal framework. While the cannabis market is brimming with opportunities for growth and innovation, businesses operating in this space must navigate through strict regulations that vary significantly from one jurisdiction to another. These regulations stem from a combination of federal and state laws, each with its own set of restrictions and requirements.
One of the primary challenges in cannabis marketing is ensuring compliance with the detailed legal complexities governing the promotion and advertising of cannabis products. Many platforms and traditional marketing channels impose strict guidelines or outright restrictions on cannabis-related content, making it challenging for businesses to effectively reach their target audience. For example, major social media platforms often prohibit the promotion of cannabis products, forcing businesses to explore alternative marketing strategies.
The legal landscape surrounding cannabis marketing requires a high level of compliance with regulations that mandate accurate product information, proper disclosures, and responsible advertising practices. Our guide on consulting services for cannabis regulations offers a detailed overview to help you stay informed and compliant. Failure to comply with these regulations can result in significant penalties and reputational damage for businesses. For instance, in states like New York, regulations may require cannabis businesses to disclose certificates of analysis (COAs) on their websites to provide consumers with transparent information about product quality and potency.
Despite these challenges, cannabis marketers have found innovative ways to navigate the regulatory landscape and effectively promote their products. This often involves leveraging digital marketing tactics such as search engine optimization (SEO), content marketing, and influencer partnerships to reach consumers in compliance with applicable regulations. Additionally, many cannabis businesses prioritize building strong relationships with consumers through educational content, community engagement, and transparent communication. To understand the importance of specialized education in the cannabis industry, consider exploring how cannabis education programs cover the essential aspects.
To determine the marketing channels best for your cannabis business, consider these steps, inspired by strategic insights from the book “Zero to One” by Peter Thiel:
Insider Tip: If a fast-growing competitor spent 2 to 5 years figuring out what works, why waste your time stumbling around in the dark when you can observe what the competitors are doing and spin your unique version of it.
Incorporating these steps into your marketing strategy can help determine the most effective channels for your cannabis business.
Marketing and advertising cannabis products face restrictions across various channels, significantly impacting how businesses can promote their products. Here’s an overview of the primary channels affected and how businesses navigate these constraints with creativity and compliance.
How it Works:
Online content and SEO marketing for cannabis businesses involves creating relevant, legally compliant content such as blogs and videos to boost their web presence and search rankings.
Local SEO involves optimizing your online presence to attract more business from relevant local searches. This is crucial for cannabis dispensaries and local retailers aiming to increase their visibility in local search results and Google Maps.
Considerations:
In Action:
Cannabis businesses use content marketing and SEO to build an online presence and engage their audience within regulatory constraints. Instead of direct advertising, which is restricted, they create educational content on cannabis to enhance online visibility and engage users, ensuring compliance with platform guidelines to avoid penalties.
For a comprehensive guide on cannabis SEO marketing, including tips and strategies to boost your online presence, you can check out this detailed guide.
How it Works:
Email marketing for cannabis businesses involves sending targeted emails to subscribers interested in cannabis-related content. This direct communication method enables sharing promotions (where legal), educational materials, and updates with potential and existing customers.
Considerations:
In Action:
In the cannabis industry, email marketing is crucial for nurturing customer relationships and providing education on legal matters, products, and news. It’s essential for direct engagement and building brand loyalty. However, choosing a cannabis-friendly platform is vital. Notable platforms include:
Alpine IQ: Tailored for cannabis businesses, supporting CBD and THC content with specialized features.
MailerLite: Accommodates CBD and THC products with user-friendly tools for creating newsletters and landing pages.
Moosend: Offers automation and templates designed for the cannabis sector, known for its user-friendliness.
Klaviyo: Features advanced analytics, messaging, and automation, which are popular among CBD and cannabis businesses.
Email Octopus, Emurcury, and Flodesk: These platforms support cannabis marketing, offering unique features like customizable templates and, in Flodesk’s case, aesthetically pleasing designs.
Cannaspire provides comprehensive email platform solutions to help you succeed with your business. For more information on effective email marketing strategies, you can explore our cannabis email marketing guide.
On the other hand, platforms such as Constant Contact and Brevo (formerly SendinBlue) enforce policies that limit or disallow content related to cannabis, emphasizing the importance of businesses understanding platform terms before choosing. This highlights the critical need for cannabis businesses to ensure their chosen marketing platforms align with their content needs and legal considerations in the cannabis industry.
How it Works:
The SMS marketing method is used for promotions, updates, and direct engagement. Given the legal sensitivities surrounding cannabis, SMS campaigns must be compliant with regulations following the Telephone Consumer Protection Act (TCPA) and the guidelines from the Cellular Telecommunications Industry Association (CTIA).
Considerations:
Alpine IQ: Tailored for the cannabis sector, offers flexible templates, and bypasses common communication restrictions, maintaining compliance and effective customer engagement.
Spring Big: Dedicated to cannabis, providing compliance adherence, advanced loyalty programs, and integrated email marketing to boost customer loyalty and retention.
Happy Cabbage/Polaris: A technology and analytics firm that, through Polaris, specializes in compliant text messaging in the cannabis industry, using data-driven strategies and keyword filtering.
Sprout (Powered by Weedmaps): A CRM solution with SMS capabilities, focusing on building customer loyalty in the cannabis industry through multimedia messaging and automated marketing.
DailyStory: A B2B digital marketing automation platform offering SMS and email marketing, segmentation, lead capture, and analytics to improve sales and customer loyalty.
SaturnText: A comprehensive SMS tool that categorizes contacts for targeted messaging, enhancing data analytics and customer interaction insights.
In Action:
To effectively utilize SMS marketing for your cannabis business, it’s crucial to select the right SMS platform that follows legal standards. You may also refer to our guide on mastering cannabis SMS marketing for comprehensive strategies and compliance tips. Ensure you obtain explicit consent from your customers for text messaging. Use this platform to send timely and relevant promotions, updates about new products, special offers, and industry news. This method of direct, immediate communication facilitates high engagement rates and helps maintain a personal connection with your customers.
How it works:
Google Ads prohibits the promotion of cannabis but has specific guidelines allowing the advertising of CBD products in certain regions, such as California, Colorado, and Puerto Rico, with advertisers needing to pass LegitScript certification. Google watches closely for any ads related to cannabis and controls the content about it. If you try to subtly include cannabis in your ads, you could face penalties and risk losing your ad account. However, there are most definitely businesses that do this to try to avoid being caught.
Considerations:
In Action:
Google Ads strictly prohibits the promotion of all cannabis forms, classifying them as recreational drugs, and prohibits ads for products that induce mental alteration or support recreational drug use. Some marketers employ “gray hat” tactics, using ambiguous language to bypass these restrictions, but this is risky and can lead to account suspension.
For CBD advertising, Google permits ads for FDA-approved CBD pharmaceuticals and topical hemp-derived products in California, Colorado, and Puerto Rico, with a THC limit of 0.3%. Advertisers must obtain LegitScript certification, confirming product safety and THC levels, followed by Google’s own certification. Due to strict policies, many businesses opt for organic SEO and social media for safer audience engagement.
Types of Ads on Google:
Strategy: Enhance organic search visibility through SEO and content marketing, prioritizing educational and compliant material. In regions where it’s allowed, use Google Ads for CBD-focused campaigns. By complying with legal frameworks and advertising policies, this approach not only builds brand awareness but also generates leads for your cannabis business, ensuring a smooth and effective marketing strategy.
How It Works:
Facebook and Instagram, managed by Meta, prohibit ads for THC, ingestible hemp, topical CBD, certain unsafe substances (like anabolic steroids and ephedra), and drug paraphernalia. However, it allows advertising for non-ingestible, topical hemp products and encourages educational content on hemp and CBD within legal boundaries.
Considerations:
In Action:
To effectively market a cannabis business, use Instagram’s power for organic promotion, tapping into its visual appeal to engage and educate your audience. While Facebook’s organic reach is more limited, it remains a useful tool for presence, particularly if you use a social media content aggregator, which becomes less time-intensive.
How it Works:
X permits CBD product advertisements in areas where it is legal for licensed advertisers but enforces strict rules on direct cannabis product promotions. However, similar to most other platforms, there is an opportunity to use the X for social posting and engaging with followers as a cannabis business.
Considerations:
In Action:
Focus on educational and advocacy content to build your brand and support the cannabis industry, while also promoting CBD products within the legal limits. Producing engaging, high-quality content is key, and it’s essential to monitor campaign results and target only audiences over 21. If there isn’t an opportunity to advertise per your business model, there should be a strong emphasis on organic posting and direct engagement with customers. This approach involves regularly sharing informative and engaging posts, responding to comments, and participating in relevant conversations to foster a community around your brand. By doing so, you can enhance brand visibility, educate potential customers, and advocate for the industry, all while ensuring compliance with legal and platform regulations.
How it Works:
TikTok, a platform for short-form videos, offers a diverse environment for content creation, including advertisements and social posts, with specific guidelines for CBD and cannabis-related material. Although direct cannabis advertising is prohibited, TikTok allows the promotion of topical CBD products, subject to strict conditions. Many dispensaries and cannabis-related businesses have successfully built large followings on TikTok, translating into significant business gains. They craft content that cleverly navigates TikTok’s policies, utilizing storytelling and visual elements to showcase the advantages of topical CBD while maintaining legal and guideline compliance. This strategic approach not only helps them connect with TikTok’s extensive user base but also enhances brand visibility and customer engagement, maximizing the platform’s potential for business growth.
TIP: Study the verbiage and language of cannabis business accounts with huge followings to see how they word and promote their business to avoid falling victim to shadow bans or worse.
However, promoting cannabis on TikTok can be challenging due to the platform’s strict policies against illegal drugs, including cannabis. Despite its popularity and the legal status of cannabis in various regions, TikTok maintains a firm stance, often resulting in a ‘shadow ban’ for accounts promoting cannabis-related content. This form of restriction diminishes the visibility and engagement of posts without formal notification, creating a significant challenge for content creators.
Despite challenges, cannabis marketers on TikTok use ‘algo-speak,’ employing indirect language and symbolic references to avoid TikTok’s restrictions. This involves using euphemisms and culturally relevant content to imply cannabis without direct mention. However, the risk of shadow banning remains, requiring careful content strategies for audience growth.
Considerations:
In Action:
To effectively manage a TikTok account centered on topical CBD without direct advertising, it’s important to focus on educational content. This content should emphasize the benefits of topical CBD and follow the specific guidelines set by TikTok. Content must comply with legal THC limits, avoid broad cannabis advocacy, and not make health claims, focusing on non-ingestible, topical CBD. Aim for engagement through education to minimize the risk of content restrictions or shadow banning. Ensure the content is appropriate, steering clear of targeting minors. Continuously monitor your strategy to navigate TikTok’s policies effectively, emphasizing the educational value of topical CBD creatively.
To help you guide through strategies for cannabis branding, you can check our cannabis branding guide for more details.
How it Works:
Despite LinkedIn’s strict policy on cannabis advertising, the platform is crucial for cannabis businesses aiming to establish professional connections and carry out specific outreach efforts. It focuses on professional networking and industry content, making it an ideal place for business-to-business (B2B) engagements and partnership building.
Considerations:
In Action:
LinkedIn is ideal for all businesses in the industry that require strategic B2B partnerships. Utilize LinkedIn to its full potential by building a strong network of industry professionals, sharing valuable news, and contributing educational content. The platform is ideal for cannabis businesses aiming to establish B2B connections and foster partnerships with very specific targeting. Emphasize the strategic aspect of LinkedIn as a tool for contacting certain types of professionals.
In all these strategies, understanding the specific platform’s policies and aligning marketing efforts with these regulations is crucial. Brands should focus on creating high-quality, compliant content that educates and engages the audience while building a strong, trustworthy brand presence. By doing so, businesses can navigate the restrictions effectively and leverage the digital marketing opportunities available within the legal framework.
To craft an effective marketing strategy for a cannabis business, it’s important to guide potential customers through the different stages of the customer journey. Here’s how these stages can be addressed through marketing channels, illustrated with an example of a cannabis business.
In the awareness stage, the goal is to attract potential customers and make them aware of your brand and products. This is where broad-reaching marketing channels such as social media, content marketing, and digital advertising come into play.
Example:
A cannabis dispensary might use SEO-optimized blog posts to educate readers on different cannabis strains and their effects, increasing organic search visibility and drawing potential customers to their website.
Another example is for a cannabis business to use Instagram to showcase high-quality images of their products, create educational blog posts about the benefits of cannabis, or run targeted ads on platforms that allow cannabis-related advertising.
During the consideration stage, potential customers evaluate their options and consider whether your product meets their needs. At this point, more detailed information should be provided to help them make an informed decision. Email marketing, webinars, and detailed product pages can be effective tools here.
Example:
The same dispensary could send targeted emails to subscribers with educational content, testimonials, and comparisons between different products, helping potential customers understand why their offerings are superior.
The Intent stage is when a potential customer shows a clear interest in purchasing but hasn’t made the final decision yet. Tailored marketing efforts such as retargeting ads, personalized email campaigns, and direct engagement through social media or chat functions can help convert interest into intent.
Example:
By implementing a retargeting campaign, the dispensary can show ads to users who visited their website but didn’t make a purchase, reminding them of the products they viewed and offering a limited-time discount to encourage a transaction.
Finally, in the decision stage, the customer is ready to make a purchase. Ensuring a smooth and easy purchase process is critical here. Streamlined e-commerce systems, customer support, and clear calls-to-action (CTAs) can seal the deal.
Example:
The dispensary optimizes its checkout process, offers support via live chat for any last-minute questions, and uses clear CTAs like “Buy Now” to guide the customer smoothly through the purchase process.
By understanding and strategically targeting each stage of the customer journey, a cannabis business can effectively guide potential customers from initial awareness to final purchase, optimizing their marketing efforts for better conversion and customer retention. You may explore these top 23 cannabis marketing strategies for a comprehensive approach to your marketing strategy.
In today’s competitive landscape, businesses must ensure that their marketing efforts are not only effective but also in sync with their comprehensive business and sales goals. This alignment is fundamental to driving growth, optimizing resource allocation, and achieving long-term success.
Strategic integration involves designing marketing strategies that align with a business’s objectives, target market, and sales goals, thereby enhancing the effectiveness of marketing efforts.
Marketing is often the first point of contact between a company and its potential customers. As such, marketing efforts need to be scaled and designed to not only attract prospects but also convert these prospects into customers.
Resource optimization occurs when marketing is aligned with business and sales goals, leading to more efficient use of resources. This approach focuses investments on channels and campaigns that align with strategic objectives, thereby increasing return on investment (ROI) and reducing unnecessary spending.
In a constantly changing business world, it’s important for companies to frequently check and update their marketing plans to meet their goals, making sure they stay effective and useful as market conditions and needs change.
Aligning marketing efforts with business and sales goals is not just beneficial but essential for any company aiming to thrive in today’s fast-paced and ever-evolving market. By ensuring that marketing strategies are in lockstep with the broader objectives of the company, businesses can drive growth, optimize resource utilization, and maintain a competitive edge in their respective industries.
Mastering cannabis marketing requires the ability to adapt and evolve alongside the ever-changing legal and market landscapes. To navigate these changes and stay compliant, our comprehensive guide offers valuable insights. Staying informed about legislative updates, skillfully navigating marketing channels within the specific guidelines of each platform, and effectively blending organic and paid strategies are foundational to achieving success.
If you’re looking to take your cannabis business to the next level, partnering with a seasoned expert like Cannaspire can make a difference. With our specialized marketing services tailored specifically for the cannabis industry, Cannaspire offers the support and solutions you need to amplify your company’s visibility and drive success. Our expertise spans across key areas such as search engine optimization, conversion rate optimization, email marketing, LinkedIn marketing, as well as print and digital advertising. We also provide the unique advantage of a fractional Chief Marketing Officer. Discover how we can transform your marketing strategies here.
James Malvesti serves as the Chief Marketing Officer (CMO) at Cannaspire, He provides services in insurance, cannabis, lead generation, and various other verticals, focusing on leveraging big-picture approaches integrating marketing best practices, automation, and AI.
James Malvesti serves as the Chief Marketing Officer (CMO) at Cannaspire, He provides services in insurance, cannabis, lead generation, and various other verticals, focusing on leveraging big-picture approaches integrating marketing best practices, automation, and AI.
How To Open A Dispensary In New York (2025 Guide) Key Takeaways Medical Marijuana in New York: Legal since 2014, New York’s medical marijuana program allows patients with qualifying conditions
How To Open a Dispensary in Kentucky Key Takeaways Medical Marijuana in Kentucky: Kentucky has legalized medical marijuana for patients with qualifying conditions. Recreational Marijuana in Kentucky: Recreational marijuana remains
How to Open a Dispensary in Delaware Delaware Key Takeaways Medical Marijuana in Delaware: Delaware legalized medical marijuana in 2011, allowing patients with qualifying conditions to obtain cannabis through state-licensed